At Konnex our mission is to provide top-quality products and exceptional customer service to our valued clients. We understand that sometimes situations may arise where a refund is necessary. This Refund Policy outlines the terms and conditions for processing refunds for purchases made through our website: www.konnex.co.za.

1. Eligibility for Refunds

1.1. To be eligible for a refund, the purchase must have been made directly through our website: www.konnex.co.za. Refunds for purchases made through third-party websites or retailers will be subject to the refund policies of those respective platforms.

1.2. Refund requests must be made within 14 days from the date of delivery or purchase, whichever is applicable. After this period, we will not be able to process refund requests.

1.3. Only products that are unused, in their original packaging, and in resalable condition will be considered for a refund. Perishable items, such as fresh produce, are non-refundable due to their nature.

2. Refund Process

2.1. To request a refund, customers must contact our customer support team at support@konnex.co.za within the eligible timeframe mentioned in section 1.2.

2.2. The customer support team will guide customers through the refund process and may ask for relevant information, such as the order number, product details, and reason for the refund request.

2.3. Once the refund request is approved, customers will be provided with instructions for returning the product to our designated address.

2.4. The product must be returned in accordance with the provided instructions within 14 days from the date of refund approval.

2.5. Upon receipt and inspection of the returned product, we will process the refund within 5 business days. The refund will be issued in the original payment method used for the purchase.

3. Non-Refundable Items

3.1. Perishable items, such as fresh produce, are non-refundable.

3.2. Items that have been used, damaged, or not in their original packaging will not be eligible for a refund.

3.3. Gift cards, vouchers, or promotional items are non-refundable and cannot be exchanged for cash or other products.

4. Shipping and Return Costs

4.1. Customers are responsible for covering the shipping and return costs for eligible refund requests.

4.2. In cases where the refund is due to an error on our part, such as a defective product or incorrect item sent, we will arrange for the return shipping and cover the associated costs.

5. Cancelled Orders

5.1. If customers wish to cancel an order before it has been shipped, they must contact our customer support team at support@konnex.co.za as soon as possible.

5.2. If the order has already been shipped, customers can follow the refund process outlined in section 2 of this policy.

6. Contact Information

For any questions or concerns regarding refunds or our refund policy, customers can reach our customer support team at:

Email: support@konnex.co.za 

7. Amendments to the Refund Policy

Konnex reserves the right to modify or update this refund policy at any time. Any changes to the policy will be effective immediately upon posting on our website. Customers are encouraged to review the policy periodically to stay informed about any updates.

Effective Date: [27/01/2023]

By shopping with Konnex, you acknowledge and agree to abide by the terms of this Refund Policy. Our commitment to customer satisfaction drives us to handle refund requests fairly and efficiently, ensuring a positive shopping experience for all.