Privacy Policy – Konnex 

At Konnex, we are committed to safeguarding the privacy and security of our valued customers’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our website: www.konnex.co.za. By accessing our website or using our services, you acknowledge and agree to the practices described in this policy.

1. Information We Collect

1.1. Personal Information: When you place an order, create an account, or contact our customer support team, we may collect personal information such as your name, email address, phone number, shipping address, and payment details.

1.2. Device and Usage Information: We automatically collect information about the device and browser you use to access our website, your IP address, browsing activities, and the pages you visit.

1.3. Cookies and Similar Technologies: We use cookies and similar technologies to enhance your browsing experience and understand how you use our website. Cookies may collect information about your preferences and activities on our site.

2. How We Use Your Information

2.1. Order Processing: We use your personal information to process and fulfill your orders, provide customer support, and communicate with you regarding your purchases.

2.2. Account Management: If you create an account with us, we may use your information to manage your account, track your order history, and provide personalized services.

2.3. Marketing Communication: With your consent, we may send you marketing emails or promotional offers to keep you informed about our latest products, services, and special offers. You can opt-out of marketing communication at any time by following the unsubscribe instructions provided in the emails.

2.4. Website Improvement: We analyze the data collected to improve our website’s functionality, content, and user experience.

2.5. Legal Compliance: We may use your information to comply with legal obligations, enforce our terms of service, or protect our rights and the rights of others.

3. Information Sharing

3.1. Third-Party Service Providers: We may share your information with trusted third-party service providers to facilitate order processing, shipping, payment processing, and customer support.

3.2. Legal Requirements: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.

3.3. Business Transfers: In the event of a merger, acquisition, or sale of our company assets, customer information may be transferred as part of the business transaction.

4. Data Security

4.1. We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

4.2. However, no data transmission over the internet or electronic storage is entirely secure. While we strive to protect your information, we cannot guarantee its absolute security.

5. Your Privacy Choices

5.1. You have the right to access, update, or delete your personal information by logging into your account or contacting our customer support team.

5.2. You can manage your cookie preferences by adjusting the settings in your browser.

6. Children’s Privacy

6.1. Our services are not intended for children under the age of 13. We do not knowingly collect personal information from individuals under 13 years of age. If you believe that we have unintentionally collected information from a child, please contact us immediately to delete the data.

7. Changes to the Privacy Policy

7.1. Konnex. reserves the right to modify or update this Privacy Policy at any time. Any changes to the policy will be effective immediately upon posting on our website. Please review this policy periodically for any updates.

8. Contact Us

If you have any questions or concerns regarding our Privacy Policy or how we handle your personal information, please contact our Data Protection Officer at:

Email: privacy@konnex.co.za 

Effective Date: [27/01/2023]

Protecting your privacy is of utmost importance to us at Konnex. We value your trust and confidence in us, and we are committed to ensuring that your personal information is treated with the utmost care and respect.