Delivery Policy – Konnex 

Thank you for choosing Konnex Farming Co. for your agricultural needs. Our Delivery Policy aims to provide clarity and transparency regarding our shipping and delivery procedures. Please read this policy carefully to understand how we handle deliveries for orders made through our website: www.konnex.co.za.

1. Delivery Zones

1.1. We offer delivery services within South Africa. However, certain remote areas may be subject to limited delivery options or longer shipping times. Customers in such regions are encouraged to contact our customer support team at support@konnex.co.za to confirm delivery feasibility and any additional shipping charges that may apply.

2. Order Processing and Shipping Times

2.1. Once you place an order on our website, we will begin processing it within 1 to 3 business days. Please note that our business days are Monday to Friday, excluding public holidays.

2.2. The estimated shipping time varies depending on your location and the availability of the products in your order. Typically, our shipping times fall within the following ranges:

  • Local deliveries (within main cities): 2 to 4 business days
  • Regional deliveries (outside main cities): 4 to 7 business days
  • Remote area deliveries: 7 to 10 business days

2.3. While we make every effort to meet the estimated shipping times, unforeseen circumstances, such as extreme weather conditions or logistical issues, may cause delays. In such cases, our customer support team will keep you informed about any delays and expected delivery times.

3. Delivery Charges

3.1. Delivery charges are calculated based on the delivery address, order weight, and shipping method selected during checkout. The applicable delivery charges will be displayed before you finalize your order.

3.2. Orders above a specified total value may qualify for free standard delivery. Please refer to our website or promotional materials for details on free delivery eligibility.

4. Delivery Methods

4.1. We partner with reliable courier services to ensure safe and timely deliveries. Delivery methods may include standard shipping, express shipping, or specialized shipping for specific products.

4.2. For larger or bulk orders, we may utilize specialized delivery services to ensure the safe transport of agricultural machinery or equipment.

5. Order Tracking

5.1. Once your order has been shipped, you will receive an email with the tracking details. You can use the provided tracking information to monitor the progress of your delivery.

6. Delivery Address

6.1. Please ensure that you provide accurate and complete delivery address details during the checkout process. We will not be responsible for delays or non-delivery caused by incorrect or incomplete address information.

6.2. If you need to update your delivery address after placing an order, please contact our customer support team as soon as possible at support@konnex.co.za.

7. Failed Delivery Attempts

7.1. If the courier attempts to deliver your order but is unsuccessful, they will usually leave a delivery notice. Please follow the instructions on the notice to arrange a re-delivery or collection from the nearest courier depot.

8. Delivery Confirmation

8.1. Once your order has been successfully delivered, we will send you a delivery confirmation email.

9. Contact Information

For any questions or concerns regarding our Delivery Policy or the status of your order, please feel free to contact our customer support team at:

Email: support@konnex.co.za 

10. Amendments to the Delivery Policy

Konnex. reserves the right to modify or update this Delivery Policy at any time. Any changes to the policy will be effective immediately upon posting on our website. Customers are encouraged to review the policy periodically to stay informed about any updates.

Effective Date: [27/01/2023]

At Konnex, we prioritize timely and reliable deliveries to ensure your satisfaction. We strive to provide exceptional service and look forward to serving your agricultural needs with care and efficiency.